All our rates are retail and include New Zealand Goods and Services Tax (GST). All rates are quoted in New Zealand dollars. We reserve the right to offer sales and pricing discounts on an as needed basis. No price difference refunds will be granted to any prior reservations.
Clients are to pay in full at the time of confirming a booking unless by prior arrangement.
Payment vouchers must state the name of company, the exact number of clients and date, and full payment made.
Cancellations within 1 month are not refundable.
For missed tours there will be no refund.
On very rare occasions, Escape to Marlborough must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund.
We cannot be held responsible for delays or cancellations of customer trips that result from weather, mechanical difficulties, sickness, family emergencies that may occur during or prior to your trip.
We reserve the right to impose a fee for any damage done to the vehicle or any out of the ordinary cleaning made necessary by our passengers.
Escape to Marlborough and its affiliates respect your privacy and will keep your personal information private. We never give out information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address or phone number. To this end, other than casual personal conversations with friends and family, Escape to Marlborough requires your entire transaction and experience with us be strictly confidential. We do not seek business revenue from social media sites, therefore your assistance is not needed to help promote our tours to those types of websites. For the same reason we will never send your personal information out to anyone or the general public, we require the same treatment about our company and your tour experience to any public social media website.
Please direct all bookings and accounts to:
Escape to Marlborough
Physical Address: Escape to Picton 33 Wellington Street Picton.
For any questions about any of our policies, please give us a call or send us an email.